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Product Documentation

The Scoop Technologies Documentation team are experienced and we adhere to well-known style guides that enunciate principles of effective documentation based on usability studies. We follow Microsoft Manual of Style for Technical Publication or the client’s in-house style guide to create effective documentation. Based on the client’s requirements, we suggest using a simple text editor such as Microsoft Word or feature-rich authoring tools such as Adobe RoboHelp or MadCap Flare, which provide single-sourcing capabilities.

Good documentation helps your business and can reduce the number of calls made to customer care and empower users to get started on their own.

We follow Agile best practises for technical documentation services.

Documentation deliverables

We create the following types of software documentation deliverables in industry-standard formats such as MSWord, PDF, WebHelp, HTML:

  • User guides
  • Administrator guides
  • Installation guides
  • Configuration and deployment guides
  • Product manuals
  • Online help
  • Technical notes
  • Release notes
  • API or SDK manuals
  • Knowledgebase articles
  • Product and multimedia demos
    • Document rebranding and updating
    • Web content
    • Courseware and eLearning
    • Wiki Content
    • Read Me files
    • Content Writing
    • Whitepapers
    • Case Studies
    • Blog
    • Privacy Policies
    • Terms & Conditions